HOW OUR HOSPITALITY CUSTOMERS ARE WINNING (Part I)
It’s been a tough time. No question. With their businesses closed and staff furloughed everyone involved in owning, managing and running restaurants, pubs, cafes and hotels, spas and conference centres… not forgetting those in the exhibition, events, leisure and travel industries… has had their passion for the Hospitality Industry challenged like never before.
This normally vibrant and productive industry sector… vital for the economy, employment and society… has been hardest hit by the Corona Virus, brought to a sudden halt in March 2020 and still struggling to get back in business.
But we all know just how resilient and positive the Hospitality Industry can be, and everyone who works in it… owners, managers, chefs, kitchen brigades, bar and waiting staff, housekeeping… demonstrate this every day by producing and delivering fantastic food, drink, accommodation and other services.
ADAPTING & PIVOTING
So while it is too soon to talk of a “bounce back” from COVID-19 it has been inspiring to see how our restaurant, pub, cafe and hotel customers are adapting and pivoting to re-open and welcome back their regulars and attract new customers too, despite the restrictions they face.
No question, the businesses that will survive this pandemic will be those who manage to remain flexible and adaptable.
Those able to adjust their business models will survive and thrive.
We’ve been pleased to provide promotional Sweets & Chocolates to a number of our customers over the last few months as they re-open and re-launch their businesses in innovative news ways.
We’ve been encouraged by news of restaurant owners and managers converting their businesses into drive-thru takeaways and others developing new ways for their customers to enjoy their cuisine, such as creating picnic hampers and food boxes to be consumed on a terrace or in the garden.
Our customers running cafes, pubs and hotels have been adapting too, offering new home delivery options and retail services, selling a range of goods people might need, and some venues with large car parks have even started running ‘drive in’ movies with food and drink provided.
EAT OUT TO HELP OUT!
We’ve also seen a lot of our customers take up the government’s ‘Eat Out To Help Out‘ scheme in August. It has undoubtedly caught the public’s imagination judging by the recent queues outside restaurants and cafes.
As a result we’ve been kept busy too, supplying a large number of our customers with branded Chocolates & Sweets to help boost awareness and bookings and to promote their involvement in the ‘Eat Out To Help Out‘ scheme.
35+ YEARS SUPPLYING PERSONALISED CHOCOLATES & SWEETS
And, as we have always done over our 35+ years in business supplying 1000s of customers, we’ve continued to create bright new engaging designs for our Sweet & Chocolate wrappers… including the paper band wrappers around delicious square Neapolitan chocolates in colourful foil and the flow-wrappers around our Chocolate mini-bars and wide range of Sweets.
We have developed “off the shelf” designs for motivating and thanking staff and customers, for promoting launches and special events etc… and our in-house design team can create personalised designs as required too… with branding, logos, contact details etc.
Whatever you need to promote your business, to grow awareness amongst customers old and new and to fight back after Lockdown and COVID-19, we can supply.
Please give Richard a call on 01932 550500 to discuss your requirements and benefit from our special August Offer giving FREE Sweets with every personalised Chocolates order… the best of both worlds at no extra cost!
(Natalie’s Blog, 21 August 2020)
Meet… Natalie Atkinson (Managing Director, Delvaux Ltd)
Natalie is the Managing Director of Delvaux Ltd, a family-owned business originally founded in 1985 by her mother Monique as a division of Rombouts Coffee. Natalie leads the ‘delicious marketing ideas’ team at Delvaux, experts in helping Delvaux’s clients to use personalisation and gifting as ‘edible advertising’.
Since Delvaux’s early days supplying petit fours to Restaurants and Hotels and supplying retailers such as the House of Fraser, Conran and Harvey Nichols with luxury chocolates, glace fruits, nougats and nuts, Delvaux has developed into a thriving independent business supplying personalised chocolates (Neapolitans and Petit Chocs) and confectionery in individual wrappers printed with messaging, logo, special offers and promotions etc.
Delvaux has been in business for over 35 years supplying 1000s of businesses, associations, charities, institutions and individuals with millions of personalised Neapolitan and Petit chocolates over that time. More recently Delvaux has expanded under Natalie’s direction with the addition of Mints, Fruit Sweets, Salted Caramel Fudge, Jelly Beans and Jelly Sweets and Chocolate Coffee Beans to the product range.
[If you have any questions please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, alternatively please email us at firstname.lastname@example.org.]