Welcome to Natalie’s Blog…
READY TO WOW (AND WOO!) YOUR CUSTOMERS ON V-DAY?
February may be the shortest month of the year but it brings one of the busiest times for many businesses, and with Valentine’s Day fast approaching… are you ready to make V-Day a happy one for your customers and your business?
What creative promotions have you got planned to attract lovers on the 14 February? Whether you run a restaurant, bar, hotel, hairdressers, beauty spa, jewellers, florists… Valentine’s Day is a chance to dispel the post-Christmas & New Year blues and get the card terminals buzzing again.
Research suggests that for many businesses Valentine’s Day is one of the busiest days of the year, second only to Mother’s Day, with Britons likely to spend in the region of £1bn celebrating the occasion, each spending £70-£90 on their loved ones.
That makes Valentine’s Day a great time to strengthen the loyalty of regulars and to attract new customers who might return at other times in the year… a successful Valentine’s not only means happy customers… it means profit, positive word of mouth and increased loyalty.
So what will it take to spice-up the day and get Cupid’s arrows flying?
Firstly, romance isn’t the only thing heating up over Valentine’s Day… the competition heats up too. You’ll need to bring your “A” game by ensuring your “A-team” are ready to make the best of the opportunities for growing your business… whether through excellent service, expert selling and masterful attention to detail… or all three!
You’ll want to do something special to stand apart from competitors… such as introducing Valentine’s packages and products, creating a sharing menu for the lovebirds or giving thoughtful themed gifts (such as delicious Valentine’s chocolates and sweets) with each order or as part of a promotional campaign.
It helps to prepare for the unexpected too… if you run a restaurant, bar or hotel be prepared for the customer who decides to propose. Making the occasion extra special with appropriate recognition, bubbles and chocolates could lead to them returning again and again… and bringing their friends too. (In time you might even get further business from the engagement party, the wedding celebrations, even the baby shower!)
Of course marketing is key to making the most of Valentine’s Day… collect and use email addresses and maximise Social Media to keep customers updated and to attract new fans and followers, encouraging them to share with their friends too.
Personalised and themed chocolates and sweets have their role to play too. An old proverb says “Love comes through the stomach” and chocolate has long been associated with love… and it’s aphrodisiac properties makes it the most popular “love drug” of all.
Our Chocolate Hearts, boxed Chocolate Truffles and Valentine’s Day Sweets are a fantastic way to thank customers for their business over Valentine’s and to make a positive impression at little cost. (See our Valentine’s Chocolate & Confectionery range or call Richard or Gaby on 01932 571180 to discuss an order.)
Whatever your business there are plenty of creative ways you can celebrate this year with your customers – some of the ways our customers use our chocolates and sweets over Valentine’s include:
- Restaurants and Bars – advance promotion, gifting with refreshments, bills and receipts, take-aways.
- Hotels – gifting on pillows, with refreshments, bills and receipts and on the reception counter.
- Hairdressers, Beauty Salons and Spas – gifting with refreshments and on the reception counter.
- Jewellers – a surprise gift in the bag with each item purchase, and gifted with refreshments.
- Florists – an extra gift with flowers and other gifts.
Whatever your plans for Valentines, professional or personal, I hope you come up smelling of roses!
(Natalie’s Blog, 31 January 2018)
Meet… Natalie Atkinson (Managing Director, Delvaux Ltd)
Natalie is the Managing Director of Delvaux Ltd, a family-owned business originally founded in 1985 by her mother Monique as a division of Rombouts Coffee. Natalie leads the ‘delicious marketing ideas’ team at Delvaux, experts in helping Delvaux’s clients to use personalisation and gifting as ‘edible advertising’.
Since Delvaux’s early days supplying petit fours to Restaurants and Hotels and supplying retailers such as the House of Fraser, Conran and Harvey Nichols with luxury chocolates, glace fruits, nougats and nuts, Delvaux has developed into a thriving independent business supplying personalised chocolates (Neapolitans and Petit Chocs) and confectionery in individual wrappers printed with messaging, logo, special offers and promotions etc.
Delvaux has been in business for over 32 years supplying 1000s of businesses, associations, charities, institutions and individuals with millions of personalised Neapolitan and Petit chocolates over that time. More recently Delvaux has expanded under Natalie’s direction with the addition of Mints, Sweets and Chocolate Coffee Beans to the product range.
[If you have any questions please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, alternatively please email us at firstname.lastname@example.org.]