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Privacy Policy & GDPR

Your privacy is important to us.

Delvaux Ltd is located at:

Unit 2, Watchmoor Trade Centre
Watchmoor Road
Camberley
Surrey GU15 3AJ
United Kingdom

Telephone: +44 (0) 1932 571180

It is Delvaux Ltd’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.delvauxchocolates.com (hereinafter, “us”, “we”, or “www.delvauxchocolates.com“). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Delvaux Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Delvaux Ltd’s purpose in collecting non-personally identifying information is to better understand how Delvaux Ltd’s visitors use its website. From time to time, Delvaux Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Delvaux Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.delvauxchocolates.com blog posts. Delvaux Ltd only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally – Identifying Information

Certain visitors to Delvaux Ltd’s websites choose to interact with Delvaux Ltd in ways that require Delvaux Ltd to gather personally-identifying information. The amount and type of information that Delvaux Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at www.delvauxchocolates.com to provide a username and email address.

GDPR Data Privacy Notice

Who We Are

We are Delvaux Ltd. We use email for business purposes and for communicating special offers, blog updates, information about new products and for other marketing purposes (to inform you about our products and services etc).

We are committed to respecting your privacy and protecting your personal information. We will never share your details and our primary aim is to send relevant, interesting content and offers to our subscribers.

We are transparent about the information we collect and what we will do with it.

We only use the information we hold for the purposes of conducting our business and for marketing purposes – such as providing you with any services or products you have requested or enhancing your experience with Delvaux Ltd by using information we hold to understand you better.

If you tell us you don’t want to receive blog updates, marketing messages, special offers etc we will stop sending them. The quickest way to do this is to unsubscribe to our emails by clicking on ‘Unsubscribe’ at the bottom of any email you received from us. (But we will, of course, continue to send information relating to any contract we may have with you, if you have purchased a product or service.)

The Data We Hold

We may hold an email address for you and also possibly your name and other contact and purchase details (relating to any business you have done with us). Your data was likely provided to us when you did business with us or when you made an enquiry about our products or services or it may have been provided by a third party data supplier.

Legislation aimed at giving you more control over this data is called the ‘General Data Protection Regulation’ (GDPR).

The GDPR classes your name as personal data. Any email address we hold, if it includes your name, is also classed as personal data.

What We Do With The Data

We will keep information for as long as necessary for the purpose for which it was collected (see above) in accordance with this GDPR Data Privacy Notice.

We take data protection very seriously. We want you to know you can trust us to respect your privacy and keep your personal information safe. We will never share your details and our primary aim is to send relevant, interesting content and offers to our subscribers.

We use the data we hold to send out emails as detailed above, for business, marketing and communications. The lawful basis we use for this processing for marketing purposes is “Legitimate Interest” for “direct marketing”.

This is covered in the GDPR, Recital 47 as we believe from our correspondence that you have an interest in our services and product range and from our research or from information that you have provided we have identified your email address as being the appropriate representative to address within your organisation. The Information Commissioner’s Office (ICO) recommend that companies using this basis conduct a “Legitimate Interests Assessment” (LIA), and we have done this.

If submitting your data to us, you consent to our storage, processing and use of the data. As stated previously, you can unsubscribe to our marketing emails by clicking on ‘Unsubscribe’ at the bottom of any email you received from us.

Delvaux Ltd is also registered with the Information Commissioner’s Office (ICO) as a ‘Data Controller’, our Data Protection Registration Number is: Z7625808.

Your Right To Object

You have the right to object to the use/processing of your personal data that we carry out. As stated previously, the quickest way to do this is to unsubscribe to our emails by clicking on ‘Unsubscribe’ at the bottom of any email you received from us. Once unsubscribed you will no longer receive any marketing email communication from us (however we may still communicate with you in relation to any business transaction and/or contract).

We are the Data Controller in respect of this use of your data. You may ask for the data specific to your records in the form of a Data Subject Access Request made to us by emailing us.

About Us

Company Name: Delvaux Ltd
Postal address: Delvaux Ltd, Unit 2, Watchmoor Trade Centre, Watchmoor Road, Camberley, Surrey GU15 3AJ. United Kingdom.
Company Number: 01471545
Data Protection Registration Number: Z7625808
Last updated: 7 June 2018

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of Certain Personally – Identifying Information

Delvaux Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Delvaux Ltd’s behalf or to provide services available at Delvaux Ltd’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Delvaux Ltd’s website, you consent to the transfer of such information to them. Delvaux Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Delvaux Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Delvaux Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Delvaux Ltd, third parties or the public at large.

If you are a registered user of www.delvauxchocolates.com and have supplied your email address, Delvaux Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Delvaux Ltd and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Delvaux Ltd takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Delvaux Ltd may collect statistics about the behaviour of visitors to its website. Delvaux Ltd may display this information publicly or provide it to others. However, Delvaux Ltd does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Delvaux Ltd uses “Cookies”, similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Delvaux Ltd uses cookies to help Delvaux Ltd identify and track visitors, their usage of www.delvauxchocolates.com, and their website access preferences. Delvaux Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Delvaux Ltd’s websites, with the drawback that certain features of Delvaux Ltd’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Delvaux Ltd’s use of cookies.

E-commerce

Those who engage in transactions with Delvaux Ltd – by purchasing Delvaux Ltd’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Delvaux Ltd collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Delvaux Ltd. Delvaux Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, Delvaux Ltd may change its Privacy Policy from time to time, and in Delvaux Ltd’s sole discretion. Delvaux Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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+44 (0)1932 571180
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