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Frequently Asked Questions (FAQs)

Please click on the questions of interest below.

(Alternatively please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, alternatively please email us at hello@delvaux.co.uk.)

Information & Sample Pack

Please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180.

Alternatively please email us: hello@delvaux.co.uk

Please click on the link to order a free Sample Pack of our product range.

Alternatively please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk

Please view the Product pages and Personalisation page on this website for information about our product range and personalisation options.

Product Information

Please see each Product page for product ingredients.

Yes, all our products come in a range of flavours. Please see the Product pages for the range of flavours available.

We give all our personalised products a ‘best before’ date of 12 months from date of delivery.

All our personalised products are produced fresh to order.

(Please store your personalised chocolates with care – not in a fridge or damp place – to avoid chocolate ‘blooming’ and contamination; for advice see our News post: ‘How to Store Your Chocolate‘.)

We recommend you store your products in a dry, dark place in an airtight container in an ambient temperature of 15-19 Centigrade.

We do not recommend you store your chocolates in a fridge, this can lead to chocolate ‘blooming’ and discolouration which will make the chocolate appear unappetising (though it is still safe to eat).

(For more advice on how to avoid chocolate ‘blooming’ and contamination see our News post: ‘How to Store Your Chocolate‘.)

The milk chocolate contains at least 25% cocoa solids, the dark chocolate contains at least 55% cocoa solids and the 70% dark chocolate contains at least 70% cocoa solids.

All Delvaux products are suitable for vegetarians.

Mints and Boiled Sweets are suitable for vegans.

Chocolate products are not suitable for vegans.

Yes, all our products are gluten-free.

None of our products are kosher.

Ordering

To discuss order quantities of 20000 or more please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk.

There are minimum order quantities depending on the product(s) you wish to order, as follows:

Neapolitan chocolates

The minimum order is 1000 pieces.

Petit chocolates

The minimum order is 1000 pieces.

Confectionery

The minimum order is 500 pieces for Mints, Boiled Sweets, Chocolate Coffee Beans and Chocolate Orangettes.

Yes, the more you order the lower the price.

Price discounts are automatically calculated when you order larger amounts online.

To enquire about ordering 20000 or more pieces of any product please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk

If you are interested in placing a lot of smaller orders regularly or in becoming a distributor or reseller please call or email us: hello@delvaux.co.uk to discuss discounts based on cumulative order volumes.

Ordering Online

You can choose your product(s) and create your artwork easily online using our online designer.

To place your order online please visit the relevant Product page and click through to the order and online design page:

* Neapolitan chocolates
* Petit chocolates
* Mints
* Boiled Sweets
* Chocolate Coffee Beans
* Chocolate Orangettes

If you have any problems ordering please don’t hesitate to call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk

Ordering By Phone

If you prefer, we can create your artwork for you.

We can advise on the products, flavours, inner foil, wrapper and print colours and prepare your artwork ready for production.

Once you have confirmed your order we will process your payment and submit your order to the factory for production and shipping.

Please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk to discuss your order.

If we ask you to submit artwork direct, please email us: hello@delvaux.co.ukemail us or post the artwork to:

Delvaux Ltd
Unit 2, Watchmoor Trade Centre
Watchmoor Road
Camberley
Surrey
GU15 3AJ
United Kingdom

You can complete and submit your design online during the ordering process.

In the online designer you can add, resize and position text in the print area(s) on your preferred wrapper, choosing from a selection of different fonts.

You can also upload and add logos, images or graphics to your design.

You can upload either .PNG, .SVG or .JPG logos/graphics files. The best file type to use is .PNG.

Logos and graphics must be at least 300dpi.

If you do not have access to any of those file formats please contact us for help, we can scan a business card, leaflet, take away menu etc for you; please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk

Please note, printing for the majority of our products is in one colour only.

This means everything you print (including any images you include in your design/artwork) will be printed on the wrapper in the one print colour you select.

(If required, full colour printing is available for all products – for information about full colour printing options please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk)

When ordering online and using the online designer you can:

* upload one or more logos, graphics or icons to the online designer and resize and position them;

* upload your own QR code(s) or create one in the online designer;

* choose from the ‘clip-art’ library to add Social Media icons, graphics etc to your artwork/design.

The ideal format for anything you upload (logos, images, graphics) is .PNG but you can also import .JPEG or .SVG files if you do not have access to a .PNG file.

Please ensure your files are minimum 300dpi.

(If you do not have access to any of those file formats please contact us for help, we can scan a business card, leaflet, take away menu etc for you; please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk)

During the online design process your design/artwork will be shown in black or white only, the print colour you have selected will then be applied during the manufacturing process to ALL text, logos and/or images you add in the online designer.

Please check our recommended wrapper and print colour combinations to avoid choosing a print colour that won’t be legible on your preferred wrapper colour.

COLOUR DISCLAIMER

Please note, the actual print ink, foil and wrapper colours used in manufacturing may vary slightly from what is displayed on this webpage, depending on your screen/device.

Neapolitans and Petit Chocs

Production of the first order you place with new design/artwork will normally take approximately 10 working days after the design/artwork has been approved, to make a printing plate and to produce and despatch the order from the factory.

Once a printing plate has been created for design/artwork, any repeat orders (with no changes to the artwork) will normally take approximately 5-7 working days to despatch from the factory.

If you need your first order sooner please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180.

Confectionery

Depending on manufacturing schedules and stock levels production of personalised confectionery products (Mints, Sweets, Chocolate Coffee Beans and Chocolate Orangettes) normally takes just 5-7 working days to despatch from the factory after the design/artwork has been approved.

If you need your order urgently please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180.

Pricing

Yes, the more you order the lower the price.

Price discounts are automatically calculated when you order larger amounts online.

To enquire about ordering 20000 or more pieces of any product please call us on UK freephone 0800 371 428 or International telephone +44 (0) 1932 571180, or email us: hello@delvaux.co.uk

If you are interested in placing a lot of smaller orders regularly or in becoming a distributor or reseller please call or email us: hello@delvaux.co.uk to discuss discounts based on cumulative order volumes.

Yes, there is a separate one-off ‘Origination’ charge for making a printing plate for each new design.

The origination fee is £15 + Vat. This fee is added in the Shopping Basket once you have placed your order.

If you then re-order:

* without making any changes to the design there will be no origination charge;

* changing the flavour, wrapper colour, print colour or quantity of a previous order, you will not incur an origination charge;

* changing the design on the wrapper, you will incur an origination fee because a new printing plate has to be made to replace the previous one.

Some orders will incur a delivery charge.

Delivery within the United Kingdom mainland to a business address:

*  For orders under £100 (total order value) to a business address the delivery charge is £6.95 + VAT.

*  For orders over £100 (total order value) to a business address there is no delivery charge.

Delivery within the United Kingdom mainland to a residential (home/private) address:

*  For orders under £100 (total order value) to a residential address the delivery charge is £13.90 + VAT.

*  For orders over £100 (total order value) to a residential address the delivery charge is £6.95 + VAT.

Delivery to the rest of the world:

*  We welcome orders from anywhere in the world.

If you require delivery outside of the UK mainland please place your order online and we will contact you regarding delivery charges and timescales (you will not be asked to pay until you have confirmed delivery arrangements), or please call us on UK freephone: 0800 371 428 or International telephone +44 (0) 1932 571180 to discuss delivery charges, timescales and carriage.

Payment

We ask for payment with your first order. This can be made by Credit/Debit card online.

If you need to pay by another payment method please call us on UK freephone: 0800 371 428 or International telephone +44 (0) 1932 571180.

Once you have placed your first order you can apply for a credit account for future orders, this is subject to completing a credit application form and credit checks. Please contact us if you wish to apply for a credit account.

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+44 (0)1932 571180
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